Welcome to the ShowGo platform! This Privacy Policy is intended to help you understand how we collect, use, store, and protect your personal data. Please read the following carefully to ensure you fully understand your rights and our commitments. This policy applies to all products and services of the ShowGo platform and complies with the requirements of the Personal Data Protection Act (PDPA) of Malaysia and relevant regulations.

1. Information We Collect

  • 1.1.
    Information You Provide:
    • 1.1.1
      Registration information: such as email address, phone number, etc.
    • 1.1.2
      Verification information: such as name, nationality, ID number, passport info (depending on the service).
    • 1.1.3
      Payment information: such as bank card number, e-wallet account, etc. (used only for transactions).
    • 1.1.4
      Delivery information: such as shipping address, contact name, phone number, etc.

2. Information Collected Automatically

    • 2.1
      Device information: including device model, OS, IP address, browser type, etc.
    • 2.2
      Usage logs: such as access time, visited pages, click behavior, transaction records, etc.
    • 2.3
      Location information: to improve service experience, we may collect your location (with your permission).

This data is used to analyze platform performance, prevent fraud, and ensure service security.

3. Social Media Login Information

    • 3.1
      We may collect your account information from third-party services (like Google or Facebook) for quick registration or login.

4. Use of Collected Information

  • 4.1.
    Provide and Improve Services:
    • 4.1.1
      Process your orders and payments
    • 4.1.2
      Manage your account and preferences.
    • 4.1.3
      Provide customer support and respond to your queries.
    • 4.1.4
      Personalize your user experience and content recommendations.
    • 4.1.5
      Perform data analysis to improve our products and services.
  • 4.2. Legal Compliance
    • 4.2.1
      Comply with legal obligations and regulatory requirements
    • 4.2.2
      Prevent fraud, illegal activities, or potential threats.
    • 4.2.3
      Cooperate with law enforcement and fulfill lawful requests.
  • 4.3. Marketing and Promotion
    • 4.3.1
      Send you promotional messages and offers.
    • 4.3.2
      Conduct surveys and market research.
    • 4.3.3
      With your consent, display personalized ads.

5. How We Share Your Information

    • 5.1
      Service Providers: We may share information with third parties providing payment processing, data storage, customer support, etc.
    • 5.2
      Legal Requirements: We may share information as required by law or legal process.
    • 5.3
      Business Transfers: In case of merger, acquisition, or asset sale.

6. Your Rights

  • According to Malaysian law, you have the following rights:

    • 6.1
      Right to Access: You may request access to the personal data we hold about you.
    • 6.2
      Right to Rectify: You may request correction of inaccurate or outdated information.
    • 6.3
      Right to Withdraw Consent: You may withdraw your consent to specific data processing at any time.
    • 6.4
      Right to Restrict Processing: You may request limitation on how we use your information in certain situations.

7. Data Storage and Security

    • 7.1
      Your personal data is stored securely on protected servers. We take appropriate technical and organizational measures to safeguard it against unauthorized access, loss, or leakage.
    • 7.2
      We retain your data only for as long as necessary to fulfill the purpose of collection or as required by law.

8. Information of Minors

    • Our services are intended for adults. If we discover we have collected data from minors without parental or guardian consent, we will promptly delete such data.

9. Updates to This Policy

    • We may update this Privacy Policy from time to time to reflect changes. Any updates will be posted on this page and will state the effective date. For major changes, we will notify you via email or platform message.

10. Contact Us

    • If you have any questions about this Privacy Policy or how we handle your data, please contact us:
    • Phone: +60-17-8729279
    • Thank you for trusting and supporting the ShowGo platform